Tech Advocate

Job description

InfuseAI is a remote-friendly company based in Taiwan. Our mission is to fuel the future of AI adoption across industries. Our product PrimeHub is a deep learning platform to streamline AI workflow and supercharge productivity for data scientists.

We are looking for a Tech Advocate with the R&Rs below.

  • Be a customer advocate and build mutually beneficial relationship with clients
  • Maintain a rhythm on customer feedback to help team develop and improve products
  • Develop a comprehensive understanding of products
  • Document relative knowledge regarding how-to/trouble-shooting guides
  • Communicate needs and issues from customers effectively internally and externally without hesitations

The position is Taiwan based and can work remotely.

Job requirements

Requirements

  • 3+ years of experience in working in client-facing roles with enterprise customers in software fields
  • Experience in Linux and Git
  • Have impeccable attitude to customer empathy with communication skills
  • Take prompt responding to requests from customers
  • Proactive in learning and working independently
  • Be reliable and accountable when dealing with customer matters
  • Proficient in written and verbal communication skills in Mandarin Chinese and English

Extra points

  • Experience in Kubernetes is a plus
  • Experience in technical analytics or in technical disciplines in software fields
  • Diagnose and provide pragmatic instructions to clarify customer problems.

Salary

TWD$1,008,000 ~ TWD$1,260,000 per year